Support lead

About iERP.ai
iERP is a dynamic fully funded startup from Slovakia. We are developing highly innovative AI prediction solutions used by Fortune 500 companies and starting a new offering for the SMB market. Our efforts have been recognized by international media, we won multiple competitions and our case study has been promoted by companies like Google! But most importantly we are a family, therefore we are looking for like-minded individuals, that are self-driven and would flourish in our team.

Support Lead

Position:
We are looking for a self-driven Support lead that will establish a support organisation for the AI Prediction platform used by customers of all sizes from SMB to corporates.

Job Responsibilities:
* Making sure that all customer tickets/issues are handled.
* Handling complex issues and replicating issues in Test environment.
* Communicating with customers using different means like email, phone, etc.
* Joining regular sessions with technical teams.
* Managing and leading Junior support team members.
* Maintenance of documentation for the production platforms.
* Leading customer process improvements.

Requirements and Skills:
* At Least 3 years of experience in customer support.
* Very good written and spoken English.
* Strong customer focus.
* Willingness to learn and work with customers on the cutting edge that is utilizing artificial intelligence.
* Experience with the translation of customer requirements into technical language.
* Understanding of the IT sector.
* Development experience with Node.js/Javascript is a big plus.

What we offer:
* Fully remote work.
* Training, mentoring & international conferences.
* Relaxed and informal culture.
* Company events.
* Flexible working hours.
* Salary €2000 – €3000.
* Work on contract.

Book You Interview Here

 

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