Junior Cloud Support (US timezone)

About iERP.ai
iERP is a dynamic fully funded startup from Slovakia. We are developing highly innovative AI prediction solutions used by Fortune 500 companies and starting a new offering for the SMB market. Our efforts have been recognized by international media, we won multiple competitions and our case study has been promoted by companies like Google! But most importantly we are a family, therefore we are looking for like-minded individuals, that are self-driven and would flourish in our team.

Junior Cloud Support (US timezone)

We are looking for L1, L2 support that would join our in-house team and will be working on support for our cloud and on-premise platform that helps businesses to predict their future.

Job Responsibilities:
* Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
* Manage tickets for questions and issues raised in our platform via chatbot or email.
* Keep up to date knowledge base for self-issue solving.
* Manage feedback and suggestions for product development.
* Triage customer issues in our servers to provide reproducible steps for the development team.

Requirements and Skills:
* Good written English (there will not be any calls with customers).
* Ability to maintain knowledge base.
* Be reliable and available.
* Proactive to solve customers issues.
* IT knowledge for issues resolution and triage.

What we offer:
* Fully remote work.
* Training, mentoring & international conferences.
* Relaxed and informal culture.
* Company events.
* Flexible working hours.
* Salary €1000 – €1500.
* Work on contract.

Book You Interview Here


Back to all job listings