iERP Partner Business Processes by Dusan Korcak | Jun 1, 2021 | 0 comments Welcome to your iERP Partner Business Processes. Keep in mind that you have only 2 attempts! All topics in certification are available in our knowledge base Name: Email: 1. How many license types is iERP issuing to partners?There is only one type for customer licenses.There are two types of licenses; customer and partner license type. 2. How can I submit issue with iERP Studio license?Send an email to [email protected]Email or call my partner manager.Submit license issue via partner portal. 3. Which licence component is used when you need to submit customer issue through partner portal?License IDLicense nameLicense policy 4. When submitting new issue on the portal, I will:Describe what an issue isDescribe what an issue is and create Loom recording so iERP support can effectively resolve an issueJust upload screenshots 5. Do I need to specify my end user customer details when I'm ordering new license or cloud virtual machine?Yes.No. 6. How do you request access to portal to more users from your company?I'll request new user access via partner portal.I'll send an email to ma partner manager.I'll submit contact form on website ierp.ai. 7. Which platform can partner use for most effective communication to discuss pre-sales questions, engagement questions, raise awareness of critical issues or audio and video conferencing with iERP team?Microsoft TeamsZoomSlack 8. Customer are paying for iERP software (cloud or on premise) asMonthly subscription feeOne off license fee and then yearly 20% maintenance fee 9. License subscription for each module in iERP Studio (Sales forecasting, late payment prediction, etc.)is paid separately i.e. new subscription payment with additional moduleall modules are included in single subscription payment 10. If customer has issue with the project:I report it instantly to iERP support.I try to replicate it and resolve it first in customer or local environment. Time is Up! Submit a Comment Cancel replyYour email address will not be published. Required fields are marked *Comment Name * Email * Website Save my name, email, and website in this browser for the next time I comment.